What do you need help with?
Activate Device
If you have a Roku and are subscribed to Pub-D-Hub Gold, you will need to activate your device. Once activated properly, you should see the word "Gold" at the top center of the screen in the Pub-D-Hub Channel. If you only see "Basic", your device is not activated.
Click here for activation help
Reset Password
If you forgot your account password, you can reset it by answering the security question you set up when you first created your account. You will need to know your account username before you can reset the password, however. If you don't remember your username, you can retrieve it by email.
Click here for password reset help
Unable to Login
If you are experiencing a problem logging in to your account, try retrieving your username (if you can't remember it) and resetting your password. If you are still unable to login, we can assist. Clickbelow link and scroll down to the red text at the bottom of the next page.
Deactivate a Device
The option to deactivate your Roku device can be found on your My Account page under Settings. You will see a list of your connected Roku devices. Simply click on the ID number (or name) for the Roku device you wish to deactivate. You will be asked to confirm your choice, then click DEACTIVATE button. The device will no longer appear under your Connected Devices. You can also deactivate ALL your devices at once. Click HELP from the menu, then click Deactivate This Device.
Billing or Subscriptions
If you have a billing question or a problem with your subscription, we can help! Please click below link to contact us and provide the following: The payment processor you signed up with (Paypal, Amazon, Stripe), a transaction # for the charge (check your emails from the payment processor), the date of the transaction, and your account username or email address. You can also update your credit card details through our web site by clicking "Update Billing Info" on the Billing line of your MY ACCOUNT page.
Cancel Subscription
If you wish to cancel your subscription, please click the link below for instructions.
Technical Problem
If you are experiencing a technical issue with your service, we want to help! We understand how frustrating it can be to get something to work so we are happy to assist you in any way that we can! If you are unable to activate your Roku (after following our instructions here), try this:
1. Try using a regular PC instead of an Apple or Chromebook device.
2. Make sure you can reach our web site from your network. If you can't , try flushing your DNS cache.
3. Check your network router and make sure you are not blocking or filtering our site out.
4. Check your internet connection on your Roku device. Try power cycling Roku, pull out the power cord, wait 30 seconds and plug it back in.
5. Did you recently do a factory reset on your Roku? If so, you will need to activate the device again since resets wipe out all links.
If you are still having a problem, you may consider contacting us to set up a live chat session with one of our techs who can assist you.
